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GENERAL TERMS OF SALE

These conditions define the process of ordering, payment, delivery and complaint of products offered on our website. The seller of the product is Angara doo, Kašinski odvojak 20a, 10360 Sesvete, and the buyer of the product is a visitor of the Internet store who selects at least one product, fills in the electronic order form and sends it to the Seller.

REMARK: Purchase of a registered user

After creating and confirming the order, you will receive an e-mail confirming that the order was received by Mala od Lavande by e-mail with which you registered as a customer. The confirmation is generated automatically by the server and forwarded to the customer at the time of order confirmation.

If you do not receive this message, please check:

1. Is the message in your Junk / Spam folder

2. Is your mailbox full

3. Are the items in your cart after logging in to the site Mala od lavande and in that case repeat the ordering process.

1. PAYMENT

Product prices are expressed in kunas.

The buyer is obliged to make the payment within seven days of selecting the product. Otherwise, the offer will be automatically canceled and the Buyer will be notified to the e-mail address entered during registration.

In the event that the Buyer makes the payment on time and does not receive a notification to the e-mail address he entered during registration, he is obliged to notify the Seller within two days.

The buyer undertakes to pay for the ordered products with delivery costs by bank transfer or credit card. It is also possible to pay by cash on delivery to the courier service (for this service courier services charge a fee listed under point 2. Postage and shipping)

You can pay for the ordered products in the following ways

1. By general payment slip
2. Cash on delivery when picking up the product from the delivery person
3. With Maestro, MasterCard, Visa, Visa Inspire, Diners, Premium Visa or Discover cards
4. Paypal

1. By bank transfer and general payment slip

If you have chosen to pay by bank transfer or general payment slip, a confirmation of your order will be sent to your e-mail address. Employees of the Male Lavender Online Store will contact you as needed.

Payment to the giro account of Angara doo: HR8123400091110593869
Call number: 00 - bid number
Recipient: Angara doo, Kašinski odvojak 20a, 10360 Sesvete
Registration number of Angara doo: 02876639

Upon receipt of payment, we will send you the ordered products. Ordered products are delivered to the customer in accordance with the terms of delivery.

2. Cash on delivery when picking up the product from the delivery person

Cash on delivery allows you to settle orders during delivery to the specified address, or only when you see the product in front of you. Cash on delivery is not possible when picking up the goods in person at our warehouse. Payment by cash on delivery is made exclusively in cash, to the deliverer upon delivery to the specified address. In the event that the recipient is not able to receive the shipment at the defined delivery address at the time of delivery, the courier leaves a notice of arrival of the shipment.

In case of non-collection of the package upon delivery, an invoice for the delivery cost will be issued later.

3. With Maestro, MasterCard, Visa, Visa Inspire, Diners, Premium Visa or Discover cards


When paying on our web store use CorvusPay - advanced system for secure acceptance of payment cards via the Internet.

CorvusPay ensures the complete confidentiality of your card data from the moment you enter it in the CorvusPay payment form. Payment information is forwarded encrypted from your web browser to the bank that issued your card. Our store never comes into contact with complete information about your payment card. Also, the data is inaccessible even to CorvusPay system employees. The isolated core independently transmits and manages sensitive data, keeping it completely secure.

The form for entering payment data is provided with the SSL transport code of the highest reliability. All stored data is additionally protected by encryption, using a cryptographic device certified according to the FIPS 140-2 Level 3 standard. CorvusPay meets all requirements related to the security of online payments prescribed by leading card brands, ie operates in accordance with the standard - PCI DSS Level 1 - the highest security standard of the payment card industry. When paying with cards included in the 3-D Secure program, your bank, in addition to the validity of the card itself, additionally confirms your identity using a token or password.

Corvus Info considers all collected information to be a bank secret and treats it accordingly. The information is used exclusively for the purposes for which it is intended. Your sensitive data is completely secure, and its privacy is guaranteed by state-of-the-art security mechanisms. Only the data necessary to perform the work in accordance with the prescribed demanding procedures for online payment are collected.

The security controls and operating procedures applied to our infrastructure ensure the current reliability of the CorvusPay system. In addition, by maintaining strict access control, regular security monitoring and in-depth checks to prevent network vulnerabilities, and the planned implementation of information security provisions, they permanently maintain and improve the level of system security by protecting your card data.


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4. Paypal account

Paypal payment is the fastest and most secure form of online payment.

paypal

The monetary obligation paid by the Customer through the payment service provider shall be deemed settled on the day when the payment service provider received the payment order from the customer and when that order became irrevocable in accordance with the provisions of the law governing payment transactions.

When paying into a foreign currency account, the Buyer is obliged to pay all costs (including the costs of the payment and destination bank) in which he pays the funds (the amount is not shown on the offer because it depends on the bank).

The cost of delivery is additionally charged in the price according to the price list published on the website of the Internet store.

The purchase contract is concluded at the time of receipt of payment.

BISCUITS pay - https://www.kekspay.hr/faq


2. POSTAGE AND SHIPMENT

Delivery for all orders over HRK 250 purchased in Mala od lavande online store is free for the whole of Croatia.

Products purchased in the online store are delivered to courier services. The order will be delivered to the Buyer at the address specified by the Buyer at the time of purchase.

The delivery price is in accordance with the rules of courier services:

DPD - delivers in the territory of the Republic of Croatia - 27 kn for all types of payments except for cash on delivery where 5.00 kn is an additional fee to the basic price of postage. Postage for orders over 250kn is free, except for cash on delivery where only 5.00kn is charged to the courier service for payment on the doorstep.

In case of non-collection of the package upon delivery, an invoice for the delivery cost will be issued later.

GLS - delivers in the territory of the Republic of Croatia - 27 kn for all types of payments except for cash on delivery where 5.00 kn is an additional fee to the basic price of postage. Postage for orders over 250kn is free, except for cash on delivery where only 5.00kn is charged to the courier service for payment on the doorstep.

EUROSENDER - international package delivery, free delivery for international orders over 550kn.

We ship to the following countries:

Slovenia - 50kn

Austria - 83,25kn

Germany - 70kn

Czech Republic - 70,42kn

Denmark - 89,60kn

France - 112,5kn

The Netherlands - 76,87kn

Sweden - 121,72kn

The process of packaging and shipping the product begins after the payment becomes visible on the bank statement of Angara doo and on the customer's website on https://www.malaodlavande.com/en/ that is, according to the order of arrival. PREPARATION OF PRODUCTS FOR SENDING CAN TAKE UP TO 7 WORKING DAYS !!!!

Courier services deliver the picked up products to the address within the Republic of Croatia within three to five WORKING days.

If the Buyer does not pick up his shipment and it is returned to the Seller's address, the Buyer may:

(1) re-pay the postage increased by ½ the amount of postage charged by the courier service to the Seller when returning the package in order for the Seller to re-deliver the order to him; or

(2) cancel the purchase, in which case the Seller will refund the funds paid less the amount of postage and ½ the amount of postage charged by the courier service to the Seller when returning the package and bank charges.

The status of the shipment can be checked by the buyer by inquiring at info@malaodlavande.com

The ordered products are arranged in such a way that they cannot be damaged by the usual handling in transport. When taking over the product, the buyer is obliged to check for any damage and immediately report it to the delivery worker who delivered the products, and refuse to take over the delivered products on which external damage is visible.


3. RETURN / COMPLAINT OF PURCHASED PRODUCTS

The customer has the right to return the product in the following cases:

(1) delivery of products not ordered

(2) delivery of expired products

(3) delivery of a product that has a defect or damage

Upon receipt of the product, the verification of the correctness of the order depends on the Customer. Please compare the received products with the invoice, if something is missing, please notify your supplier immediately, because we do not accept complaint fees.

In case of impossibility to deliver another product, the Seller will reimburse the Buyer for the value of the product that he is no longer able to deliver.

If the Buyer has a justified complaint about the delivered products, he is obliged to inform the Seller in writing and return the products in the condition in which they were delivered to him and in the original packaging, otherwise he loses the right to a refund.

The seller will refund or replace the product within thirty working days from the date of receipt of the returned product upon approved complaint.

In the event of a refund, the Seller will return to the Buyer only the amount paid for the sale, and not the additional costs (delivery, bank transfer of money, etc.) that arose from the sale.


4. COMPLAINTS AND APPEALS

In accordance with Art. 10 of the Consumer Protection Act, the Seller undertakes to enable the Buyer to submit a written complaint at its business premises and to confirm its receipt in writing without delay.

Furthermore, the Seller undertakes to enable the Buyer to submit a written complaint by mail to the address: Angara doo or by e-mail to: info@malaodlavande.com

The seller will respond in writing to the objections within 15 days from the date of receipt of the objection.


5. DEADLINE FOR COMPLETION

The seller undertakes to fulfill the contract of sale without delay, and no later than 30 days from the date of the contract, provided that the process of product production, packaging and delivery begins when all products within the order are available, and no later than ten working days from receipt of payment.

If the Seller is unable to fulfill the contract within that period, it will notify the Buyer in writing without delay, and the Buyer may leave the Seller a subsequent deadline to fulfill the contract, select a replacement product or declare in writing to terminate the contract.


6. RIGHT TO UNILATERAL TERMINATION OF THE CONTRACT

The Buyer may, without giving a reason, unilaterally terminate the contract, within 14 days from the day when the Buyer or a third party designated by the Buyer, who is not a carrier, the goods that are the subject of the contract were handed over.

The Buyer is obliged to inform the Seller about its decision to terminate the contract before the expiration of the term for unilateral termination, either through the form for unilateral termination of the contract or through any other unambiguous statement expressing its will to terminate the contract.

The Buyer is obliged to send the statement on termination of the contract before the expiration of the deadline for termination of the contract electronically to the e-mail address of the Seller: info@malaodlavande.com

Statement form:

1. Name, surname and address of the Buyer: __________________________

2. Prima: Angara doo

3. I _____________, hereby declare that I unilaterally terminate the contract for the sale of the following product _______________, ordered / received on ___________________________

Refundable IBAN: ________________________

Date: _____

The effect of unilateral termination of the contract

In the event of termination of the contract, each party is obliged to return to the other what it received under the contract.

The Seller will refund the Buyer only after the goods are returned to him, ie, after the Buyer provides him with proof that he has sent the goods back to the Seller.

The Seller will refund the payment using the same means of payment used by the Buyer when paying unless the Buyer expressly agrees to another means of payment and assuming that the Buyer is not obliged to pay any additional costs for such refund.

The Buyer must return the goods without delay, and no later than 14 days after notifying the Seller of its decision to terminate the contract.

The buyer must bear only the direct costs of returning the goods and is responsible for any impairment of the goods resulting from the handling of the goods, other than that which was necessary to determine the nature, characteristics and functionality of the goods.

If the product is used, the Seller is not obliged to refund the funds paid. If the Customer has ordered a product that has been ordered exclusively for him, there is no possibility of returning the product, except in the case of a product complaint.

In the event that the Buyer orders the goods and refuses to receive them, the Seller has the right to demand from the Buyer reimbursement of postage and own handling costs.

7. ISSUE OF R-1 INVOICE

An R-1 invoice is issued and sent by courier service along with the products. The customer is required to enter the necessary information when ordering.


8. LIABILITY FOR MATERIAL DEFICIENCIES

Material defects of products will be resolved by the parties in accordance with the Law on Obligations.

9. EXPIRY DATE OF THE PRODUCT AND THEIR USE

All products on the Seller's website are natural and the expiration date of all products is stated on the product declaration.

The seller is not responsible for any skin reactions that may occur with the use of the product because there is no insight into the individual health conditions of customers.

All ingredients used in our products can be found on our website as well as their indications and contraindications, and if the Customer is not sure about the use of certain oils and preparations, it is necessary to consult a doctor.

The information on essential oils on the Seller's website is for informational purposes only and does not include all necessary precautions as well as their mode of action, possible interactions with other oils and the consequences of their use. The purpose of this information is not to give medical advice, prescribe therapy, make a diagnosis or instructions on the use of certain products.

The seller does not assume any responsibility for the use of information published on the website of the online store.

10. STATEMENT ON PROTECTION AND COLLECTION OF PERSONAL DATA AND THEIR USE

Privacy Policy describes how the Seller handles your personal information that it receives while using the Online Store. Personal data includes your identification data: name and surname, e-mail address, home address and telephone number, or data that are not otherwise publicly available, and which the Seller learns about during your use of the Internet store.

The Seller will keep your personal data confidential and will not distribute, publish, make it available to third parties for use or in any other way make it available to any third party without your prior consent. You can read more about the security of your data in "Data security"which we have improved and harmonized with the conditions set by the European Commission for implementation GDPR regulation (General Data Protection Regulation).


11. CHANGES

The seller reserves the right to change these terms and conditions, and excludes its responsibility for the possible consequences of such changes and undertakes to notify all registered users via the e-mail address they entered during registration.


12. REGISTRATION

The buyer is responsible for the accuracy and completeness of the data entered during registration. If there is any change in the information you entered during registration, you must immediately update your account to notify us of any changes.

13. LOYALTY POINTS


The malaodlavande.com website enables the collection of loyalty points with each purchase.

The rules are as follows:

- for every full kuna spent on the web shop, 1 (one) point is awarded to your account within your user profile

- the value of one point for using the discount is 0.05 kn

- validity of points (time within which they can be used for a discount) is 6 months, after which they are automatically deleted

- Points are awarded for all orders that are paid for and taken over by the customer

- all orders that are possibly returned or not taken are canceled and the points won on the basis of the same are deleted

- the minimum amount of the order for which the discount of loyalty points can be used is 100kn

- The minimum amount of points that a user profile needs to have in order to use them is 100

14. SPIN & WIN wheel of fortune

The wheel of fortune allows the user to win one of the daily discounts. The discount code is printed on the website and comes to the e-mail that was entered during the game. The code can only be used by a user who is registered on the malaodlavande.com web shop with the email with which he played. If it is not already registered, the obtained code can be registered and used.

The system will not recognize the code if the user is not logged in with the e-mail address to which the code was sent at the time of entering the code.

The discount code is non-transferable and can only be used once by the user who received it.


15. PRODUCT PRICES

15.1 All product prices are retail. Product prices and delivery prices are expressed in HRK and include the corresponding VAT. For technical reasons, when choosing to pay with Paypal, prices are expressed in euros.

15.2 The process of entering the price on the website for each product is subject to control at several levels, but regardless of this, there is a possibility of error, since it is not an automatic entry. Such situations are extraordinary and the Seller apologizes to their customers in advance because they will be forced to inform them about the situation, the wrong price for a particular product, and the inability to deliver to a specific customer order.

15.3 Seller is authorized to change prices without prior notice as it is authorized without prior notice to change prices exclusively for Online Purchase.

15.4 The Seller is authorized at any time to determine the sale, daily or weekly promotional sales for an individual Product, a group of Products and / or for all Products.

15.5 Prices, payment terms and special offers are valid only at the time of ordering. In the case of promotional sales, we note that the sale of products that are on sale is limited. Buyers may be provided with a limited quantity of products, ie a quantity sufficient for the Buyer's home use.

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